/* Chat de Soporte - Estilos CSS */

/* Mejoras generales para touch devices */
* {
    -webkit-tap-highlight-color: transparent;
}

/* Botón flotante del chat */
.chat-float-button {
    position: fixed;
    bottom: 30px;
    right: 30px;
    width: 60px;
    height: 60px;
    background: linear-gradient(135deg, #007bff, #0056b3);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    box-shadow: 0 4px 20px rgba(0, 123, 255, 0.4);
    z-index: 1000;
    transition: all 0.3s ease;
    animation: pulse 2s infinite;
    touch-action: manipulation;
    -webkit-user-select: none;
    user-select: none;
}

.chat-float-button:hover {
    transform: scale(1.1);
    box-shadow: 0 6px 25px rgba(0, 123, 255, 0.6);
}

.chat-float-button i {
    color: white;
    font-size: 24px;
}

/* Animación de pulso para atraer atención */
@keyframes pulse {
    0% {
        box-shadow: 0 4px 20px rgba(0, 123, 255, 0.4);
    }
    50% {
        box-shadow: 0 4px 20px rgba(0, 123, 255, 0.8);
    }
    100% {
        box-shadow: 0 4px 20px rgba(0, 123, 255, 0.4);
    }
}

/* Ventana del chat */
.chat-window {
    position: fixed;
    bottom: 100px;
    right: 30px;
    width: 380px;
    height: 520px;
    background: white;
    border-radius: 20px;
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.2);
    z-index: 999;
    display: none;
    overflow: hidden;
    animation: slideUp 0.3s ease;
    max-width: calc(100vw - 60px);
    max-height: calc(100vh - 150px);
}

.chat-window.show {
    display: flex;
    flex-direction: column;
}

@keyframes slideUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Header del chat */
.chat-header {
    background: linear-gradient(135deg, #007bff, #0056b3);
    color: white;
    padding: 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.chat-header .chat-info {
    display: flex;
    align-items: center;
}

.chat-header .chat-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.2);
    display: flex;
    align-items: center;
    justify-content: center;
    margin-right: 12px;
}

.chat-header .chat-title {
    margin: 0;
    font-size: 16px;
    font-weight: 600;
}

.chat-header .chat-status {
    font-size: 12px;
    opacity: 0.9;
    margin-top: 2px;
}

.chat-close {
    background: none;
    border: none;
    color: white;
    font-size: 20px;
    cursor: pointer;
    padding: 5px;
    border-radius: 50%;
    transition: background 0.2s;
}

.chat-close:hover {
    background: rgba(255, 255, 255, 0.1);
}

/* Área de mensajes */
.chat-messages {
    flex: 1;
    padding: 20px;
    overflow-y: auto;
    max-height: 380px;
    min-height: 200px;
    scroll-behavior: smooth;
}

/* Estilos de mensajes */
.message {
    margin-bottom: 15px;
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

.message-bot {
    display: flex;
    align-items: flex-start;
}

.message-user {
    display: flex;
    justify-content: flex-end;
}

.message-avatar {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    background: #007bff;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-right: 10px;
    flex-shrink: 0;
}

.message-avatar i {
    color: white;
    font-size: 14px;
}

.message-content {
    max-width: 80%;
    padding: 12px 16px;
    border-radius: 18px;
    word-wrap: break-word;
}

.message-bot .message-content {
    background: #f8f9fa;
    color: #333;
    border-bottom-left-radius: 4px;
}

.message-user .message-content {
    background: #007bff;
    color: white;
    border-bottom-right-radius: 4px;
}

.message-time {
    font-size: 11px;
    color: #999;
    margin-top: 5px;
    text-align: right;
}

/* Área de entrada */
.chat-input {
    padding: 20px;
    border-top: 1px solid #e9ecef;
    display: flex;
    gap: 10px;
    align-items: center;
}

.chat-input input {
    flex: 1;
    border: 1px solid #ddd;
    border-radius: 25px;
    padding: 12px 16px;
    font-size: 14px;
    outline: none;
    transition: border-color 0.3s;
}

.chat-input input:focus {
    border-color: #007bff;
    box-shadow: 0 0 0 2px rgba(0, 123, 255, 0.1);
}

.chat-send-btn {
    width: 40px;
    height: 40px;
    border: none;
    border-radius: 50%;
    background: #007bff;
    color: white;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.3s ease;
    touch-action: manipulation;
    -webkit-user-select: none;
    user-select: none;
}

.chat-send-btn:hover {
    background: #0056b3;
    transform: scale(1.05);
}

.chat-send-btn:disabled {
    background: #ccc;
    cursor: not-allowed;
    transform: none;
}

/* Indicador de escritura */
.typing-indicator {
    display: none;
    padding: 10px;
    color: #666;
    font-style: italic;
    font-size: 12px;
}

.typing-indicator.show {
    display: block;
}

.typing-dots {
    display: inline-block;
    animation: typing 1.5s infinite;
}

@keyframes typing {
    0%, 60% { content: '.'; }
    20% { content: '..'; }
    40% { content: '...'; }
}

/* Opciones rápidas */
.quick-options {
    padding: 10px 20px;
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.quick-option {
    background: #f8f9fa;
    border: 1px solid #ddd;
    border-radius: 20px;
    padding: 8px 12px;
    font-size: 12px;
    cursor: pointer;
    transition: all 0.3s ease;
    color: #666;
    touch-action: manipulation;
    -webkit-user-select: none;
    user-select: none;
    white-space: nowrap;
}

.quick-option:hover {
    background: #007bff;
    color: white;
    border-color: #007bff;
}

/* Scrollbar personalizado */
.chat-messages::-webkit-scrollbar {
    width: 6px;
}

.chat-messages::-webkit-scrollbar-track {
    background: #f1f1f1;
    border-radius: 3px;
}

.chat-messages::-webkit-scrollbar-thumb {
    background: #ccc;
    border-radius: 3px;
}

.chat-messages::-webkit-scrollbar-thumb:hover {
    background: #999;
}

/* Responsivo Mejorado */

/* Tablets y dispositivos medianos */
@media (max-width: 768px) and (min-width: 481px) {
    .chat-window {
        width: 320px;
        right: 15px;
        height: 450px;
        bottom: 85px;
    }
    
    .chat-float-button {
        bottom: 25px;
        right: 25px;
        width: 58px;
        height: 58px;
    }
    
    .chat-header {
        padding: 15px;
    }
    
    .chat-messages {
        max-height: 300px;
        padding: 15px;
    }
}

/* Móviles - Pantalla completa optimizada */
@media (max-width: 480px) {
    .chat-window {
        width: calc(100vw - 16px);
        right: 8px;
        left: 8px;
        height: calc(100vh - 120px);
        bottom: 80px;
        border-radius: 15px;
        max-height: 600px;
    }
    
    .chat-float-button {
        bottom: 15px;
        right: 15px;
        width: 55px;
        height: 55px;
    }
    
    .chat-float-button i {
        font-size: 22px;
    }
    
    .chat-header {
        padding: 15px;
        border-radius: 15px 15px 0 0;
    }
    
    .chat-header .chat-title {
        font-size: 15px;
    }
    
    .chat-header .chat-status {
        font-size: 11px;
    }
    
    .chat-messages {
        max-height: calc(100vh - 280px);
        padding: 15px;
        min-height: 250px;
    }
    
    .chat-input-area {
        padding: 12px 15px;
        border-radius: 0 0 15px 15px;
    }
    
    .chat-input {
        font-size: 14px;
        padding: 12px 45px 12px 15px;
        border-radius: 20px;
    }
    
    .send-button {
        right: 8px;
        width: 35px;
        height: 35px;
    }
    
    .send-button i {
        font-size: 14px;
    }
    
    .quick-options {
        padding: 8px 15px;
        gap: 6px;
    }
    
    .quick-option {
        font-size: 11px;
        padding: 6px 10px;
        border-radius: 15px;
    }
    
    .message-text {
        font-size: 14px;
        line-height: 1.4;
    }
    
    .message-time {
        font-size: 10px;
    }
}

/* Móviles muy pequeños */
@media (max-width: 360px) {
    .chat-window {
        height: calc(100vh - 100px);
        bottom: 70px;
    }
    
    .chat-messages {
        max-height: calc(100vh - 260px);
        min-height: 200px;
    }
    
    .chat-header .chat-avatar {
        width: 35px;
        height: 35px;
        margin-right: 10px;
    }
    
    .quick-option {
        font-size: 10px;
        padding: 5px 8px;
    }
}

/* Landscape móviles */
@media (max-width: 768px) and (orientation: landscape) {
    .chat-window {
        height: calc(100vh - 80px);
        bottom: 60px;
    }
    
    .chat-messages {
        max-height: calc(100vh - 200px);
        min-height: 150px;
    }
}

/* Ajustes para evitar overlap con elementos de la página */
@media (max-width: 768px) {
    body.chat-open {
        overflow: hidden;
        position: fixed;
        width: 100%;
    }
    
    .chat-window.show {
        position: fixed;
        z-index: 9999;
    }
}

/* Estilos adicionales para mejorar la experiencia */
.chat-window {
    backdrop-filter: blur(10px);
    border: 1px solid rgba(255, 255, 255, 0.2);
}

/* Mejor contraste para texto en dispositivos móviles */
@media (max-width: 768px) {
    .message-text {
        line-height: 1.5;
        word-break: break-word;
    }
    
    .chat-header {
        -webkit-user-select: none;
        -moz-user-select: none;
        -ms-user-select: none;
        user-select: none;
    }
}

/* Prevenir zoom en inputs en iOS */
@media screen and (-webkit-min-device-pixel-ratio: 0) {
    select,
    textarea,
    input[type="text"],
    input[type="password"],
    input[type="datetime"],
    input[type="datetime-local"],
    input[type="date"],
    input[type="month"],
    input[type="time"],
    input[type="week"],
    input[type="number"],
    input[type="email"],
    input[type="url"],
    input[type="search"],
    input[type="tel"],
    input[type="color"] {
        font-size: 16px;
    }
}

/* Animación suave para cambios de tamaño */
.chat-window,
.chat-messages,
.chat-input-area {
    transition: all 0.3s ease;
}